Savannah Launches Public Survey for Online Utility Billing

News Summary

The City of Savannah is inviting residents to participate in a public survey aimed at gathering feedback for a new online utility billing platform. This initiative is part of the city’s efforts to improve user experience for both residents and businesses. Open until July 15, the survey will allow community members to shape the features and design of the upgraded billing portal. For those who prefer traditional methods, a paper copy is available upon request. This move aligns with the city’s goals to enhance municipal services and engage citizens.

Savannah Launches Public Survey for New Online Utility Billing Platform

The City of Savannah’s Utility Billing Department is seeking public feedback through a newly launched survey to aid in the selection of an upgraded online utility billing and payment platform. The survey will remain open until Tuesday, July 15, and can be accessed at savannahga.gov/utilitysurvey.

Improving User Experience

The initiative for the new online platform is part of the City’s effort to enhance user experience for both residents and business owners. Key features emphasized for the new system include ease of use, real-time access to billing information, and an overall improved interface to facilitate smoother transactions.

Community Involvement

Feedback gathered from the survey will play a pivotal role in the design and feature selection of the new billing portal. The Utility Billing Department aims to ensure that the platform reflects the needs and preferences of the local community. This survey is open to all City of Savannah water service customers, providing them with an opportunity to actively shape the services they utilize.

Support for Residents

For residents who prefer a traditional approach, a paper copy of the survey is available upon request. They can contact the City’s 311 Customer Service Center for assistance or with any questions regarding the survey process.

Alignment with City Goals

This initiative is consistent with the City’s broader strategic plan, which aims to enhance municipal service standards and engage citizens in decision-making processes. Robert Boyce, the Director of Utility Services, has indicated that community input is essential for ensuring that public services meet the expectations and requirements of Savannah’s residents.

Ongoing Customer-Focused Initiatives

The public survey is one of several customer-oriented initiatives being implemented by the City of Savannah’s Utility Billing Department. By prioritizing community feedback, the department demonstrates its commitment to aligning its services with the priorities identified by local customers.

The Utility Billing Department encourages all eligible residents to participate in this survey to ensure that the new online billing platform is as user-friendly and accommodating as possible. By taking part in this survey, citizens can contribute directly to improvements in the utility billing process, fostering a better experience for all water service customers in Savannah.

Deeper Dive: News & Info About This Topic

HERE Resources

Additional Resources

• Savannah Business Journal
• Georgia Recorder
• WJCL
• New York Times
• WTOC
• Wikipedia: Utility Billing
• Google Search: Utility billing improvements
• Google Scholar: Public utility feedback systems
• Encyclopedia Britannica: Utility billing
• Google News: Savannah utility services